ALL SALES FINAL
If there are any issues with your order please contact me within 30 days. (shop@viknyc.com)
Damaged Mail
Please email shop@viknyc.com with your order number and photo of your package arriving damaged to process a claim for mishandled packages.
Refunds
Are unlikely…. however if agreed upon once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SUSTAINABILITY
Read the size charts carefully, and if you’re not sure please ask. Each item is created to order, this is a sustainable shop 🌎 minimizing waste, resources, materials and human efforts.
You don’t buy two oranges at the super market and decided at home which you will keep do you?🤔
Need help?
Contact us at shop@viknyc.com for questions related to refunds & returns, but NOT your personal problems.